Refund & Returns Policy

At Elora Decor, your satisfaction is our priority. We take great care to ensure our furniture meets the highest standards of craftsmanship and quality. However, we understand that sometimes things may not work out as expected. Below is our policy regarding returns, refunds, and exchanges.

1. Return Eligibility

• Non-Custom Products:
  You may request a return within 7 days of receiving your order for any ready-made (non-customized) product. Items must be:

  • In unused condition

  • In their original packaging

  • Free from damage or signs of use

• Custom Products:
  Since custom furniture is made specifically for you, returns or refunds are not accepted unless the item arrives damaged or defective.

2. Damaged or Defective Items

If your order arrives damaged or with manufacturing defects, please contact us within 48 hours of delivery. To process your request quickly:

• Take clear photos of the damaged areas and packaging

• Share your order ID and issue details at info@eloradecor.com

We will arrange a repair, replacement, or refund depending on the nature of the damage.

3. Refund Process

Once your returned item is received and inspected:

• Approved refunds will be processed within 7–10 business days

• The refund will be issued to your original method of payment

• Shipping charges are non-refundable unless the return is due to our error

4. Cancellations

• Ready-made items can be cancelled before dispatch with no penalty.

• Custom orders can be cancelled within 24 hours of purchase. After this, materials and production may already be underway.

5. Exchanges

We do not offer direct product exchanges. If you’d like a different item, please return your original purchase (if eligible), and place a new order.

Need Help?

For all return and refund-related questions, feel free to contact our support team: Phone: +36 30 563 3829, E-mail : info@eloradecor.com